The store is run by:
Katarzyna Wilczyńska – Kryształowe Światy, Sucha Mała 1, 55-106 Zawonia, Poland, VAT ID (NIP): 8942362799

GLOSSARY

Terms and Conditions – these terms and conditions defining the rules for the sale of goods offered by the online store www.sklep.krysztaloweswiaty.pl, as well as orders placed by phone and email;

Store – the online store www.sklep.krysztaloweswiaty.pl, selling Goods via the Internet that are included in its offer and operating at the website address www.sklep.krysztaloweswiaty.pl; contact details: e-mail: info@sklep.krysztaloweswiaty.pl.

Offer – the goods listed on the website www.sklep.krysztaloweswiaty.pl and marked as available;

Customer – a natural person with full legal capacity, a legal entity, or another organizational unit without legal personality making purchases in the Store;

Consumer Status – consumer status applies to any natural person performing a legal act not directly related to their business or professional activity, as well as a natural person performing a legal act directly related to their business activity, where the nature of the agreement indicates that it is not of a professional nature for that person;

Shopping Cart – a functional element of the Store that allows the Customer to make purchases via the website www.sklep.krysztaloweswiaty.pl;

Customer Account – an account that each Customer can create in the Store, providing access to their Customer panel and Virtual Shelf, where all purchased Files are made available;

Customer Panel – a functional element of the Store, constituting a database of the Customer and containing the history of their activity in the Store;

Business days – all days of the week from Monday to Friday, excluding public holidays;

Order preparation time – the time in which the Store will compile the order and hand it over for shipment to the bookstore or via the company chosen by the Customer;

Order fulfillment time – the time in which the Store, after preparing the order, will deliver the Goods to the Customer or to the bookstore;

Sales document – an electronic invoice in the form of a PDF file, delivered to the e-mail address;

Goods – a product offered for sale in all categories of the Store, including File;

File – digital content delivered on an intangible medium, i.e. data produced and delivered in digital form, intended to be read by an Electronic Device, in particular audiobooks and e-books;

Sale of a File - the Store makes the File available for a fee, at the Customer's request, together with granting a license, enabling unlimited use of the File, under the terms specified in the license;

Online payment - payment made by the Customer using electronic payment methods available in the Store;

Electronic Device - a device designed to download and read Files (e.g. personal computer, tablet, smartphone, e-reader), allowing support for ePub, mobi or PDF formats;

PDF – (portable document format) file format adapted to be read on devices, e.g. computer, tablet, smartphone equipped with reading software, e.g. Adobe Reader. After purchasing an e-book, the file is available for download on the Customer's account in the Virtual Shelf section;

Technical requirements www.sklep.krysztaloweswiaty.pl - to use the swiatksiazki.pl online store, including browsing the store's assortment and placing orders for Goods, the following are necessary:

a) Computer with access to the Internet, web browser, e.g. Google Chrome, Safari, Mozilla Firefox,
b) Active e-mail account (e-mail address).

1. Placing and processing orders
The information available on the Store's website does not constitute an offer within the meaning of the Civil Code, but is an invitation to conclude a contract. By placing an order using the means indicated in § 1 section 2 points 1 and 2, submits an offer to purchase a specific Good on the terms and conditions specified in the Goods description and Regulations available on the website www.swiatksiazki.pl. By placing an order using the means indicated in § 1 section 2 point 3, submits an offer to purchase a specific Good on the terms agreed during a telephone or e-mail conversation and in the Regulations.
A Customer intending to purchase Goods other than a File may place an order in three modes:

        1) via the Store's website www.sklep.krysztaloweswiaty.pl 24 hours a day, every day of the week:

a) after registering - in the case of a new Customer, or logging in - in the case of a Customer who already has a Customer account in the Store,
b) without registration (quick purchases);
When placing an order via the Store's website and wishing to purchase Goods other than a File, the Customer selects the product by clicking the "Add to Cart" icon and then selects the delivery method and payment method in his Cart.

        When placing an order via the Store's website, the Customer goes through the following stages:

        1) selects the ordered Goods and their quantity;

        2) selects the delivery method;

        3) selects the form of payment;

        4) indicates the order delivery address and provides invoice data, if he has indicated that he wants to receive an invoice (these may be different data than the Customer's);

        5) declares that he has read the Regulations and accepts them by checking the appropriate box in the basket I ACCEPT THE REGULATIONS OF THE STORE sklep.krysztaloweswiaty.pl;

        6) in the case of placing an order for a company or providing a Tax Identification Number - if the order placed by a natural person concluding a contract directly related to his business activity is not of a professional nature for him, he submits an appropriate declaration in this respect;

After placing the order in the manner specified in § 1 section 2-4 The Store sends the Customer confirmation of order acceptance.
Confirmation of order acceptance and commencement of order processing takes place according to the following rules:

        1) orders via the Store's website

        The registered and unregistered customer receives an e-mail confirming the acceptance of the order by the Store, and in the case of purchases with payment on delivery, also with a request to confirm the compliance of the data in the placed order. After the Store receives confirmation of the compliance of the data in the order, it is forwarded for processing.

A Sales Document is issued for each completed order, with:

     1) in case of purchase in the Online Store, the Customer receives the Sales Document in electronic form to the e-mail address indicated in the order,

         An order may be covered by only one Sales Document. In order to receive several Sales Documents separately for individual Goods or other data of the Buyer, the Customer should place several separate orders.

The Store is not responsible for any delay in the delivery of the Goods resulting from incorrect data provided by the Customer or an incorrect delivery address.
The number of Goods offered under promotion or subject to clearance sale is limited. Orders for such Goods are fulfilled in the order in which they are effectively placed by Customers, until stock is exhausted.
Registration in the Store, as well as the use of the Store’s functionalities, is free of charge.
To delete a Customer Account from the Store, an email request must be sent
o usunięcie konta na adres mailowy info@sklep.krysztaloweswiaty.pl. W przesłanej wiadomości mailowej należy podać adres e-mail, na który konto zostało zarejestrowane.
The Store is entitled to block a Customer’s account in the event that the Customer, while using the Store, violates applicable laws, the rights of third parties (in particular intellectual property rights and personal rights), principles of social conduct, or the provisions of these Terms and Conditions.
The Customer will be notified of the intention to block their account via the email address currently registered in the Store. Blocking the account in accordance with the preceding provision constitutes immediate termination of the agreement for the provision of electronic services. In the event of account blocking, any unfulfilled orders placed by the Customer will be cancelled.

2. Prices of Goods
The prices of Goods offered for sale in the Store are displayed next to each respective Product.
All prices shown on the Store’s website:

         – are expressed in Polish zloty (PLN);

         – do not include shipping costs.

The binding and final price is the price of the Goods indicated on the official Store website at the moment the Customer places the order.
In addition to the price of Goods other than Files, the Customer is obliged to cover the cost of delivery to the address indicated by the Customer.
The Customer is not required to provide any financial guarantees for the performance of the agreement.
The prices of Goods listed in the online Store apply exclusively to online sales.
Each promotional campaign conducted in the online Store is governed by separate promotion terms and conditions, which specify the rules and scope of the promotion, in particular whether it applies to online sales.

3. Modification of Orders
Modyfikacji zamówienia można dokonać przez kontakt z Biurem Obsługi Klienta Sklepu za pośrednictwem poczty elektronicznej poprzez e-mail info@sklep.krysztaloweswiaty.pl. Klient dokonujący modyfikacji zamówienia otrzymuje wiadomość e-mail z potwierdzeniem modyfikacji zamówienia.
Changes made by the Customer to a placed order may include: the quantity of ordered goods, the delivery address, invoice details, or cancellation of part or all of the order.
If the Customer cancels part or all of a previously paid order, a refund corresponding to the price of the cancelled goods will be made without undue delay, no later than within 14 (fourteen) days from the date the Store receives the cancellation. The refunded amount will be returned to the bank account from which the payment was made.

4. Payment Methods
The Customer may pay for purchased Goods other than Files ordered via the Store’s website as follows:
a) by online payment, using an electronic transfer, bank transfer, or credit card. In this case, the processing of the order placed by the Customer will begin only after the Store receives confirmation that the payment has been successfully completed.
b) Cash on delivery may be unavailable for Customers who have failed to collect at least three of their most recent orders placed in the online store using the “cash on delivery” payment method. In such a case, the Store will inform the Customer that prepayment, as referred to in section 1 points b) or c) above, will be required for subsequent orders.
For purchased Files ordered via the Store’s website, the Customer may make payment via online payment using an electronic transfer, bank transfer, or credit card. The File will be made available to the Customer immediately after the payment has been recorded in the Store’s bank account, provided that the Customer has given the consent referred to in § 1 section 4 point 3 letter i.
Orders placed with the online payment option will remain pending payment from the Customer for 10 (ten) days from the date the order is placed. After this period, any unpaid order will be automatically canceled.
The Customer may use a discount code received from the Store when placing an order via the Store’s website. Unless otherwise stated in the promotion terms, discount codes can be combined with discounts applied on the Store’s website, except for discounts granted through other discount codes. The cart will apply the discount code that is more advantageous to the Customer.
Discount codes are granted under the terms specified in the promotion regulations and are subject to a validity period during which the Customer may use the offered discount.

5. Order Fulfillment Time
On the Store’s website, each Product other than a File includes information (in business days) about its availability. Availability should be understood as the time required by the Store to prepare the order and hand it over for shipment. The time in which the Store dispatches the ordered Goods to the Customer is not equivalent to the time required for delivery via the selected delivery method. The estimated delivery time to the Customer is: product availability time + estimated delivery time, and shall not exceed 30 (thirty) days from the date of conclusion of the contract.

In the event of a delay in order fulfillment exceeding 30 (thirty) days, the Customer has the right to set an additional deadline for fulfillment, and after its ineffective expiry, to withdraw from the contract.

Goods other than Files with different availability times are shipped after the entire order has been completed, i.e. after the longest availability period among the ordered Goods has passed. If the order includes Goods where at least one item has an availability time longer than 7 (seven) days, the Store will offer the Customer the option to split the order during the checkout process, which the Customer may choose to use at their discretion.
Goods other than Files ordered via the Store’s website are delivered to the address indicated by the Customer via Polish Post, courier service, parcel locker, or bookstore, depending on the delivery method selected.
Termin otrzymania przez Klienta Towaru uzależniony jest od rodzaju Towaru i  w przypadku Towarów innych niż Plik, wybranego przez niego sposobu dostawy i wynosi:

    1) in the case of selling Goods other than Files:

a) in Poland:

           – via Polish Post (business shipment): 3-5 business days + product availability time;

           – via courier: 1 business day + product availability time;

           – via Parcel Locker (delivery to selected Parcel Locker): 1-2 business days + product availability time;

           – personal pick-up at the bookstore: 1 business day + product availability time;

b) in European Union countries:

           – via courier service: 7–21 business days + product availability time;

c) in countries outside the European Union:

           – via courier service: 21–60 business days + product availability time;

     2) in the case of making Files available by placing them at the Customer's disposal together with payment of the price:

– if the Customer has given the consent referred to in § 1 section 4 point 3 letter i – the File is made available immediately on the Customer’s Virtual Shelf in their Store account;
– if the Customer has not given the consent referred to in § 1 section 4 point 3 letter i – the File is made available on the Customer’s Virtual Shelf in their Store account immediately after the 14 (fourteen)-day withdrawal period has expired;
The cost of delivery depends on the delivery method and form of payment.

6. Non-Conformity of Goods with the Contract and Complaints
The Store is obliged to deliver Goods to the Customer free from defects, unless such defects are directly and explicitly indicated in the product description. In the event of non-conformity of the Goods with the contract, the Store shall be liable to the Customer in accordance with the provisions set out below and those resulting from the Consumer Rights Act.
If the Goods are defective, the Customer may submit a complaint and request repair or replacement of the Goods.
The Store may replace the Goods instead of repairing them, or repair them instead of replacing them, if bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would involve excessive costs for the Store.
The Store may refuse to bring the Goods into conformity with the contract if both repair and replacement are impossible or would involve excessive costs for the Store. In such a case, the Customer may submit a statement requesting a price reduction or withdrawal from the contract, as referred to in section 5 below.
The Customer may submit a statement requesting a price reduction or withdrawal from the contract when:

    1) the Store has refused to repair or replace the Goods or has failed to bring the Goods into conformity within a reasonable time from the submission of the complaint and without excessive inconvenience to the Customer;

    2) despite repair or replacement, the Goods remain non-compliant with the contract;

    the non-conformity of the Goods with the contract is significant enough to justify an immediate price reduction or withdrawal from the contract.

The Customer may withdraw from the contract only if the non-conformity of the Goods with the contract is material.
Subject to section 8 below, the Customer may submit a complaint regarding the Goods:

    1) in writing, by sending a statement to the address indicated in section 7 below;

    2) via e-mail to the following address: info@sklep.krysztaloweswiaty.pl,

If a complaint is submitted, the Customer shall immediately return the complained Goods to the address indicated below, with the note "Complaint". Before returning the Goods, the Customer may also contact the Store by e-mail at info@sklep.krysztaloweswiaty.pl to determine whether returning the complained Goods is necessary.
The Store will reimburse the cost of returning the complained-about Goods to the bank account indicated by the Customer or via postal order to the address provided in the order.
If the data or information provided in the complaint is incomplete and requires supplementation, the Store will request that the Customer provide the missing information before processing the complaint.
Customer complaints are processed by the Store within 14 (fourteen) days from the date of receipt. This does not affect the Store’s obligations related to liability for conformity of the Goods with the contract.
If the Store accepts the Customer’s claim:
a) in the case of a request to bring the Goods into conformity with the contract – the Store will repair or replace the Goods within a reasonable time and without excessive inconvenience to the Customer;
b) in the case of withdrawal from the contract – the Store will refund the price of the purchased Goods without undue delay, no later than within 14 (fourteen) calendar days from the date of receipt of the Goods or proof of their return;
c) in the case of a price reduction – the Store will refund the amount due resulting from the price reduction without undue delay, no later than within 14 (fourteen) calendar days from the date of receipt of the Customer’s statement requesting a price reduction.
In the event of a complaint being accepted, the Store may offer the Customer a different product in exchange for the complained-about Goods. Replacement with another product requires confirmation from the Customer via email.

7. Warranty
Goods sold by the Store may be covered by a manufacturer’s warranty. The warranty document is provided with the purchased Goods in the packaging (if the Goods are covered by a manufacturer’s warranty).
The Store does not provide any warranty for the Goods sold.
In the case of Goods covered by a manufacturer’s warranty, the Customer may submit a complaint regarding defective Goods:
a) by exercising the rights arising from the warranty – in this case, the Customer submits the complaint directly to the guarantor (the entity providing the warranty), and the Store may only act as an intermediary forwarding the complaint. The Customer may, at their discretion, contact the warranty service directly under the terms specified in the warranty document or contact the Store;
b) by exercising rights against the seller due to non-conformity of the Goods with the contract – in this case, the complaint should be submitted in accordance with § 6 of these Terms and Conditions.

8. Right of Withdrawal from the Contract
The provisions of this section apply only to Customers having Consumer Status within the meaning of these Terms and Conditions.
Klient ma możliwość rezygnacji ze złożonego zamówienia do momentu przygotowania zamówienia do wysyłki kontaktując się z Biurem Obsługi Klienta przy pomocy poczty elektronicznej na adres e-mail: info@sklep.krysztaloweswiaty.pl. Po przygotowaniu zamówienia do wysłania, Klient może odstąpić od umowy na zasadach określonych w ust. 3-7 poniżej.
The Customer may withdraw from the contract without giving any reason by submitting a declaration of withdrawal within 14 (fourteen) calendar days from the date of:
a) receipt of Goods other than Files by the Customer or a third party indicated by the Customer;
b) receipt of the last Goods other than Files, in the case of orders consisting of multiple Goods delivered in parts;
c) conclusion of the contract for other agreements, including those concerning Files.

         To meet the deadline, it is sufficient to send the declaration of withdrawal in accordance with section 5 below.

In the case of purchasing a File, the right of withdrawal does not apply if the Store has delivered the File before the withdrawal period expires with the Customer’s explicit prior consent, after informing the Customer about the loss of the right of withdrawal, and the Customer has acknowledged this and received confirmation of such consent.
To withdraw from the contract, the Customer should submit a declaration of withdrawal.

The declaration of withdrawal should include: identification of the recipient (as indicated below), the date of conclusion of the contract/receipt of the Goods, the name, surname and address of the withdrawing party, information about the subject of the withdrawal, and a statement regarding withdrawal from the contract with the Store. In the case of a paper version, it should also be signed.

Oświadczenie o odstąpieniu od umowy należy przesłać listownie w wersji papierowej pod wskazany niżej adres albo przesłać przy pomocy poczty elektronicznej na adres e-mail: info@sklep.krysztaloweswiaty.pl

The Customer shall return the Goods to the above address within 14 days from the date of submitting the declaration of withdrawal.
The Customer bears the direct costs of returning the Goods to the Store.
The Customer may send the declaration of withdrawal together with the returned Goods within the deadline specified in section 3.
The Store will refund all payments made by the Customer, including the cost of delivery of the Goods to the Customer, within 14 days of receiving the declaration of withdrawal, using the same payment method used by the Customer, unless the Customer agrees to a different method of refund, subject to sections 10, 11, and 12 below.
If the delivery of the Goods to the Customer was carried out in a manner other than the cheapest standard delivery method offered by the Store, the Store is not obliged to reimburse the additional costs exceeding the cost of the standard delivery method.
The Customer is liable for any reduction in the value of the Goods resulting from use beyond what is necessary to determine the nature, characteristics, and functioning of the Goods.
The Store may withhold the refund until it has received the Goods back or the Customer has provided proof of return, whichever occurs first.
The right of withdrawal does not apply to audio or visual recordings or computer software delivered in sealed packaging if the packaging (including protective film) has been opened after delivery.

9. Personal Data
The Customer’s personal data is processed by the Seller as the data controller.
Providing personal data by the Customer is voluntary, but necessary in order to place an order and for the Seller to process and fulfill it.
Szczegółowe informacje dotyczące ochrony danych osobowych zawarte są pod adresem: www.sklep.krysztaloweswiaty.pl/polityka-prywatnosci

10. Reviews and Comments, Procedure for Reporting Unlawful Content
The Customer may voluntarily submit a review regarding the Goods offered by the Store.
After a purchase, the Store sends the Customer an email requesting a review.
Reviews submitted by the Customer are published in the Store and are available to all visitors.
Submitting reviews or comments may not be used by the Customer for unlawful activities, in particular actions constituting unfair competition against the Store or actions infringing personal rights, intellectual property rights, or other rights of the Store or third parties.
The Store does not interfere with the content of submitted reviews and comments; however, it may moderate them by not publishing or removing them if it considers that they contain unlawful content, i.e. content that violates the law (in particular personal rights or intellectual property rights of the Store or third parties) or is inconsistent with these Terms and Conditions. In particular, prohibited content includes: vulgar language, links to other websites, content identical to content previously published on other websites, and spam.
The Store does not verify whether authors of published reviews are actual purchasers or users of the reviewed Goods.
The Store moderates reviews and comments, as referred to in section 6 above, without the use of automated decision-making mechanisms.
Każdy może dokonać zgłoszenia treści niedopuszczalnych, przesyłając wiadomość e-mail na adres: info@sklep.krysztaloweswiaty.pl. Zgłoszenie powinno zawierać:
– justification for considering the content unlawful;
– precise indication of the location of the unlawful content (e.g. exact URL or a descriptive indication of its location);
– a statement by the reporting party confirming the completeness and accuracy of the information provided;
– the name (or business name) and, optionally, the email address of the reporting party, if the report concerns a potential infringement of personal rights or intellectual property rights of third parties.
If the report includes the reporting party’s email address, the Store shall:
– promptly confirm receipt of the report;
– within 14 calendar days, inform the reporting party of the outcome of the report and the possibility of appeal referred to in section 11 below.
If the report is deemed unfounded, the reporting party may, within 14 calendar days from receiving information about the outcome, request reconsideration of the report. Section 9 applies accordingly.
Detailed information on the moderation of stored content and received reports is included in reports published at least once a year on the Store’s website.

11. Out-of-Court Complaint Handling and Dispute Resolution
The Customer has, in particular, the following options for using out-of-court methods of handling complaints and pursuing claims:

   – the Customer is entitled to обратиться (apply) to a permanent consumer arbitration court operating at the Trade Inspection Authority with a request to resolve a dispute arising from the concluded sales contract;

   – the Customer is entitled to обратиться to the Regional Inspector of the Trade Inspection Authority with a request to initiate mediation proceedings aimed at amicable resolution of a dispute between the Customer and the Store;

   – the Customer may obtain free assistance in resolving a dispute between the Customer and the Store by using the services of a district (municipal) consumer ombudsman or a social organization whose statutory task is consumer protection;

   – Klient może złożyć swoją skargę za pośrednictwem unijnej platformy internetowej ODR (Online Dispute Resolution), dostępnej pod adresem: http://ec.europa.eu/consumers/odr/. Pod wskazanym linkiem znajduje się strona internetowa działająca na poziomie Unii Europejskiej stanowiąca punkt dostępu dla konsumentów i przedsiębiorców służący pozasądowemu rozstrzyganiu sporów wynikających z internetowych umów sprzedaży lub umów o świadczenie usług.

Detailed information on the possibility for the Customer to use out-of-court methods of handling complaints and pursuing claims, as well as the rules of access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and on the website of the Office of Competition and Consumer Protection (http://www.uokik.gov.pl).

12. Final Provisions
These Terms and Conditions come into force on 30 November 2024.
In matters not regulated herein, the provisions of Polish law shall apply, in particular the Civil Code, as well as the provisions of the Consumer Rights Act, the Personal Data Protection Act, and the GDPR.
None of the provisions of these Terms and Conditions excludes or limits, in any way, the rights of a consumer or a natural person entering into a contract directly related to their business activity where it follows from the content of the contract that it does not have a professional nature for that person, in accordance with applicable law, nor may they be interpreted in such a manner.
W celu zapewnienia jak najwyższej jakości usług Sklep korzysta z informacji zapisywanych przez serwer lokalnie na komputerze Klienta w formie tzw. cookies. Informacje z plików cookies są odczytywane przy każdorazowym połączeniu się przeglądarki internetowej ze stroną internetową Sklepu. Klient, poprzez zmianę ustawień przeglądarki internetowej, może w dowolnym momencie wyłączyć akceptację plików cookies lub wymagać od przeglądarki internetowej każdorazowej zgody na skorzystanie z zawartości pliku cookies. W przypadku nieakceptowania plików cookies korzystanie ze Sklepu może być utrudnione. Szczegóły dotyczące wykorzystywania cookies zawarte są w Polityce prywatności dostępnej na stronie Sklepu pod adresem www.sklep.krysztaloweswiaty.pl/polityka-prywatnosci/
In the event of amendments to these Terms and Conditions, orders placed before the date of such amendments shall be processed in accordance with the version of the Terms and Conditions in force on the date the order was placed.